ALD Automotive, the international full service car leasing provider, has been the first to implement the new Miles user interface with improved and enhanced functionality from fleet management software specialist, Sofico.
This is hoped to improve customization and user satisfaction, along with increasing productivity and efficiency.
The browser-based user interface, Rich Internet Application (RIA), replaces the current Rich Desktop Application (RDA) within Sofico’s main Miles software system. It has been designed to make the experience more user-friendly with increased functionality, a greater use of dashboards along with charts and graphics with improved visual appeal.
This functionality is the latest development in the software which is designed specifically for contract hire and leasing, fleet management and auto finance companies. It currently manages over 1m vehicles worldwide.
ALD Automotive first introduced the Miles fleet software several years ago, in the Netherlands, operating a fleet of 2,700 vehicles. The software was the implemented into operations in Belgium and Luxembourg with a further 63,000 cars under management.
The new Miles RIA user interface has now gone live in the Netherlands after being championed by team leader of information systems, Ron Peters.
He commented: “We are the first fleet customer to be using the new user interface on a live database and were very keen to have it because of all the new features and benefits it offers.
“We can now configure and customize the screen layouts within Miles to exactly how we want them and we can adapt them ourselves to meet the exact needs of our business. For example, we provide fleet management services to fleet customers as well as operational leasing, and we can now customize the Miles quote screen for whichever service we are offering.”
He added: “We also provide fleet management services to a number of vehicle manufacturers, including Ford and Volvo, for example. Now we are able to design quotation screens to match the specific data requirements of each manufacturer, and we can assure all this information is on one screen which is a major advantage.
“Another benefit of the new user interface is that it allows the user to set up ‘my favourites’ and ‘recent history’ features similar to those you see with Internet Explorer. This allows the user to go back to a customer that they deal regularly without having to open up new screens every time. This increases productivity and efficiency, especially where you may be contacting one customer 20 times a day,”
ALD Automotive Netherlands is currently training their staff in the use of the Miles RIA user interface and has created a team of four ‘super users’ who can train the end users as well as providing IT support and guidance.
Peters continued: We either go to Sofico’s offices in Belgium or their trainers come here to help us get up to speed as quickly as possible with the new interface.”
The new user interface will be made available to Belgian operations in Q2 of 2013 to ensure ALD Automotive can access the same benefits across their Benelux operation.
Head of production development at Sofico, Walter Maes, commented: “Our new Rich Internet Application (RIA) offers a rich, engaging experience for end users that improves user satisfaction, increases productivity and can be used across different browsers and platforms.
“The key difference between our new RIA and other internet applications is the higher level of interaction in our interface, which offers all the benefits of being browser-based without the drawbacks of a traditional, page-based web application. Put simply, a RIA user interface can be considered as a web client with the capabilities of its desktop counterpart.”
He concluded: “Over time, this new technology should enable us to explore further context-driven screens as well as develop customer-specific implementations,”